Refund & Returns Policy

At Mixed Emotions, customer satisfaction is our highest priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return within 14 days of receiving your order if all of the following conditions are met:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are attached.
You provide a valid proof of purchase (order confirmation or receipt).
The item is not listed as a non-returnable product.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Final Sale or Clearance items
Gift cards
Personalized or customized products
Items showing signs of wear, washing, or damage caused by misuse
Products returned without prior authorization

3. How to Start a Return

To begin the return process, please email us at:

Email: info@mixedemotions.us

Include the following information:

Full Name
Order Number
Reason for the return
Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions. Please do not send any items back until your return request has been approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Original shipping charges are non-refundable.

5. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing usually takes 5–10 business days, depending on your bank or payment provider.
Processing times may vary during holidays or peak shopping seasons.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, please return your eligible item for a refund and place a new order through our website.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

Contact us within 48 hours of delivery.
Email info@mixedemotions.us with your order number and clear photos of the issue.

Once verified, we’ll arrange a replacement or issue a full refund at no additional cost.

8. Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process.

9. Late or Missing Refunds

If you haven’t received your refund after the expected processing period:

Check your bank account.
Contact your credit card company or payment provider.
If the issue continues, email us at info@mixedemotions.us, and we’ll gladly assist you.